Terms & Conditions
This Client Agreement, together with the policies linked below, form the full Terms & Conditions governing your use of our matchmaking services.
Outlines the primary terms, service scope, and general framework of our matchmaking services.
Payments, Cancellations & Refunds
Details fee structures, billing schedules, cancellation policies, and refund eligibility conditions.
Privacy, Data Security & Recordings
Explains how we collect, handle, and safeguard your personal information, privacy preferences, and session recordings.
Sets standards for respectful engagement, user expectations, and behavioral guidelines across the platform.
Nature of Services
Islambrella is a concierge matchmaking and introductions service. We facilitate structured video introductions, consultations, communications, and coordination.
Islambrella is not a dating application and does not guarantee marriage, attraction, compatibility, outcomes, or a specific number of meetings.
Good-Faith Participation
Clients affirm that they are sincerely seeking marriage and engaging in the process in good faith.
Islambrella reserves the right to remove any client from its database if it reasonably determines misuse or lack of sincere intent.
Vetting Process & Limitations
Islambrella conducts a limited vetting process which may include identity verification and video meetings.
Islambrella does not conduct criminal background checks, credit checks, medical or psychological evaluations, financial reviews, or legal investigations.
Clients are solely responsible for their own due diligence.
No Professional Advice
Islambrella does not provide medical, psychological, legal, financial, or religious advisory services.
All feedback is informational only.
Definition of a Match
A Match is defined as the identification of two clients deemed potentially compatible and the opportunity to participate in a coordinated video introduction.
Match Response Window
Clients must respond within 48 hours of match notification or the match may be forfeited.
Meeting Expectations
Up to three meetings are encouraged but not guaranteed.
A match ends if either party declines to continue.
Consent to Recording & Documentation
Clients consent to recording and storage of video sessions, communications, forms, and internal notes for operational, safety, training, and dispute-resolution purposes.
Third-Party Digital Tools
Islambrella uses third-party platforms for video, CRM, scheduling, communications, automation, and storage.
Client data may be processed by such providers in accordance with their own policies.
Limitation of Responsibility
Islambrella is not responsible for outages, data practices, or security failures of third-party providers.
Client Conduct During Meetings
Islambrella coordinates introductions but does not monitor or supervise live interactions.
Clients are solely responsible for their conduct.
Force Majeure
Islambrella is not liable for delays or failures caused by events beyond reasonable control.
Limitation of Liability
To the fullest extent permitted by law, Islambrella is not liable for emotional distress, undisclosed history, off-platform conduct, or dissatisfaction with outcomes.
Indemnification
Clients agree to indemnify and hold harmless Islambrella from claims arising from their actions or interactions.
Arbitration, Governing Law, Law Enforcement & Legal Requests
All disputes shall be resolved by binding arbitration in Harris County, Texas.
Texas law governs this Agreement. Class actions are waived.
Law Enforcement & Legal Requests:
Islambrella is a private, invitation-based matchmaking service that collects limited personal information from its members for the sole purpose of facilitating compatible introductions. We do not operate a public-facing platform, host user-generated content, or maintain open user profiles.
We are committed to cooperating with law enforcement and government authorities in accordance with applicable law. We respond to valid legal process, including subpoenas, court orders, and search warrants, issued by courts or government agencies with proper jurisdiction.
How to submit a request:
Law enforcement officials with a valid legal request may contact us at:
admin@matchmakerslab.com
(Please use an official government or law enforcement email address when submitting requests.)
PAYMENTS, CANCELLATIONS & REFUNDS
Pay-Per-Match Model
Islambrella charges a single fee when a match is identified and accepted.
Payment Timing
Payment is required before coordination of the first video introduction.
Earned Fees
Once coordination begins, fees are fully earned and non-refundable.
Non-Continuation
If either party declines to continue, the match is considered completed without refund.
Chargebacks
Unauthorized chargebacks may result in termination.
PRIVACY, DATA SECURITY & RECORDINGS
Information Collected
Islambrella collects personal information, communications, recordings, scheduling data, and feedback necessary to provide services.
Communications Consent
Clients consent to communications via email, phone, text, and digital platforms.
Recording & Storage
Video sessions, audio, chats, forms, and notes may be recorded and retained.
Data Security
Commercially reasonable safeguards are used, but no system is 100% secure.
Limitation of Liability for Data Breaches
Islambrella is not liable for damages from breaches where reasonable safeguards were in place.
Data Retention
Information may be retained as long as reasonably necessary for legitimate purposes.
Intellectual Property
All Islambrella materials, processes, scripts, and systems are proprietary.
CLIENT CODE OF CONDUCT
General Conduct
Clients must engage honestly, respectfully, and responsibly in all interactions facilitated by Islambrella.
Conduct During Match Meetings
Reporting & Enforcement
Clients are encouraged to report violations of this Code of Conduct.
Islambrella reserves the right to immediately discontinue a match, suspend or terminate participation, remove a client from the database, and retain documentation or recordings for review.
No refunds or credits will be issued for enforcement actions.
Clients agree to conduct themselves in a respectful, appropriate, and lawful manner during all video meetings and communications.
Prohibited conduct includes, but is not limited to: harassment, intimidation, coercion, threatening behavior, sexually explicit comments or advances, disrespectful language, pressuring another client, unauthorized recording or distribution of meeting content, sharing personal information without consent, misrepresentation, or any behavior reasonably causing discomfort or distress, and human trafficking, sexual exploitation, or any form of abuse, coercion, or manipulation of another person; and aiding, abetting, or encouraging any such conduct.
Islambrella does not monitor or supervise live interactions and does not guarantee client behavior.
Technology Use
Clients must use all communication and scheduling tools lawfully and responsibly.
Eligibility & Age Requirement
Islambrella is open exclusively to individuals who are 21 years of age or older and who are practicing Muslims residing in the United States or Canada. By submitting an intake form, clients confirm they meet these eligibility requirements. Any individual found to be underage will be immediately removed from our database and denied access to our services.
How We Identify and Detect Violations
Islambrella maintains the following controls to identify and detect policy violations:
•All applicants undergo a mandatory face-to-face video consultation before admission, enabling us to verify identity and assess eligibility and intent.