Client Code of Conduct

CLIENT CODE OF CONDUCT

General Conduct

Clients must engage honestly, respectfully, and responsibly in all interactions facilitated by Islambrella.

Prohibited Code of Conduct

•Non-consensual content of any kind, including the unauthorized sharing, distribution, or solicitation of intimate or private material

•Child sexual exploitation or abuse (CSEA) in any form, including solicitation, distribution, or possession of child sexual abuse material (CSAM)

•Illegal acts of any kind, including fraud, identity theft, extortion, or any activity that violates applicable federal, state, or local law

•Scam activity of any kind intended to deceive or defraud other clients or end-users of the platform, including misrepresentation of identity, false promises, or financial manipulation

•Prohibited conduct includes, but is not limited to: harassment, intimidation, coercion, threatening behavior, sexually explicit comments or advances, disrespectful language, pressuring another client, unauthorized recording or distribution of meeting content, sharing personal information without consent, misrepresentation, or any behavior reasonably causing discomfort or distress, and human trafficking, sexual exploitation, or any form of abuse, coercion, or manipulation of another person; and aiding, abetting, or encouraging any such conduct.

Reporting & Enforcement

Clients are encouraged to report violations of this Code of Conduct.

Islambrella reserves the right to immediately discontinue a match, suspend or terminate participation, remove a client from the database, and retain documentation or recordings for review.

No refunds or credits will be issued for enforcement actions.

Clients agree to conduct themselves in a respectful, appropriate, and lawful manner during all video meetings and communications.

Islambrella does not monitor or supervise live interactions and does not guarantee client behavior.

Technology Use

Clients must use all communication and scheduling tools lawfully and responsibly.

Eligibility & Age Requirement

Islambrella is open exclusively to individuals who are 21 years of age or older and who are practicing Muslims residing in the United States or Canada. By submitting an intake form, clients confirm they meet these eligibility requirements. Any individual found to be underage will be immediately removed from our database and denied access to our services.

How We Identify and Detect Violations

Islambrella maintains the following controls to identify and detect policy violations:

•All applicants undergo a mandatory face-to-face video consultation before admission, enabling us to verify identity and assess eligibility and intent.
•All matching is performed manually by a human matchmaker. No anonymous browsing or self-selection occurs.
•Structured feedback is collected from both parties after every introduction, enabling us to identify concerns or misconduct.
•Session recordings, forms, and internal notes are retained and available for review in cases of reported violations.

•Clients may report violations at any time at admin@matchmakerslab.com.